REFUND & CANCELLATION POLICY
- Refunds cannot be issued on the order of any reports under any circumstances, once it reaches the "processing" (Allocated to astrologer) stage. Customers are requested to order carefully and with full consideration.
- If you wish to cancel an order, please email the customer care team at the support@planets4u.com within 1 hour from making the payment.
- The timelines are approximate. We try to adhere to them to a very large extent. However, as these reports are individual and manually generated by our astrologers, some delays are possible. We will try our best case as soon as possible. Delays will not be considered as biases for refunds .
- We do not consider refunds for in-correct data provided by the customer. We request you to please re-check all your data when entered. planets4u.com will not consider refund requests resulting from the incorrect data provided by you. However, if you email us at support@planets4u.com within an hour of ordering the report, we will consider the changes to be made.
- No refunds will be issued on the return of damaged products. By ordering products on planets4u.com, the customer takes full responsibility for any damage caused to the product, post its delivery. In case such an order was made via the 'cash on delivery' mode of payment, the customer will be charged the cost of the product, as displayed on planets4u.com and the shipping/ customs/ courier charges or all three as applicable, if the product is returned.
- The products and services offered by planets4u.com are not meant to replace any philosophical, emotional or medical treatment. It is offered here as a service. planets4u.com holds no responsibility or liability about the reality or reliability of the astrological effects on human physiology, by the gems represented and sold on the website. In order, the customer assumes full responsibility upon this matter. Thus, no refunds will be issued on this ground. 8. Any damage caused to the product while in transit, will be dealt with by planets4u.com and its agencies.
- While planets4u.com tries to make sure that the products and services displayed on the website are delivered to the customer in an as-is condition, the picture may differ slightly from the original product. The customers are advised to exercise discretion in this matter. No refunds will be issued on this bias.
- Multiple payments against the same order will be refunded in full (without deducting transaction charges on the duplicate payments), after retaining the cost of a singular order.
- Any damage caused to the product while in transit, will be dealt with by planets4u.com and its agencies.
- All refunds will be made after deducting the transaction charges levied by the bank and/or the payment gateway, the cost of shipping or courier charges (back and forth), customs duty and / or any other charges that may have been borne by astrology4all.com in processing and/or delivering the service, as applicable.